Why You Need Maintenance Servies?

Plant maintenance is an important service function of an efficient production system.It helps in maintaining and increasing the operational efficiency of plant facilities.

oSERVICES

Find Out Our 3 Main Packages

SERVICE LEVEL AGREEMENT (SLA) – Gold (24x7)

More Info

– Coverage: 24 x 7

– Response time from call log: 30 minutes after call log (Maximum)

– On-call support: 1 hour after the call log (unlimited)

– Turnaround solution: 1 day

– Resolution time: 2 days

– Fully support time: (24×7): 24 hours per day and 7 days per week include Public Holiday

SERVICE LEVEL AGREEMENT (SLA) – Silver (8x7)

More Info

– Coverage: 8 x 7

– Response time from call log: 30 minutes after call log (Maximum)

– On-call support: 1 hour after the call log (unlimited)

– Turnaround solution: 1 day

– Resolution time: 2 days

– Fully support time: (8×7): 8 hours per day and 7 days per week exclude Public Holiday

SERVICE LEVEL AGREEMENT (SLA) – Bronze (8x5)

More Info

– Coverage: 8 x 5

– Response time from call log: 30 minutes after call log (Maximum)

– On-call support: 1 hour after the call log (unlimited)

– Turnaround solution: 1 day

– Resolution time: 3 days

– Fully support time: (8×5): 8 hours per day and 5 days per week exclude Public Holiday.