info@ecamsolution.com +855 23 900 387 | +855 12 412 006

Why You Need Maintenance Services?

Maintenance Services are important service functions of an efficient production system. It helps in maintaining and increasing the operational efficiency of facilities.

Our Service Level Agreements Package Include

Service Level Agreements (SLAs) Packages


eCam Solution is committed to providing you with an excellent standard of Maintenance Service. The SLAs Package described below give you a more diverse option to choose from in order to meet your unique business needs.

Bronze Package

- Coverage: 8/5

- Response Time: 30 Minutes after call log

- On-Call Support: 1H after call log (UNLIMITED)

- Turnaround Solution: 1 Day

- Resolution Time: 2 Days


Contact Now

+855 23 900 387 / +855 12 412 006

Silver Package

- Coverage: 12/7

- Response Time: 30 Minutes after call log

- On-Call Support: 1H after call log (UNLIMITED)

- Turnaround Solution: 1 Day

- Resolution Time: 2 Days


Contact Now

+855 23 900 387 / +855 12 412 006

Gold Package

- Coverage: 24/7 Include Public Holiday

- Response Time: 30 Minutes after call log

- On-Call Support: 1H after call log (UNLIMITED)

- Turnaround Solution: 1 Day

- Resolution Time: 2 Days


Contact Now

+855 23 900 387 / +855 12 412 006